Privacy Policy | SIKON Technologies

Introduction

Welcome to the SIKON Technologies Privacy Policy. It describes how we handle information collected when you visit our website or use our products and services as a customer. Your privacy matters to us. This policy should be read together with our Terms of Service and any other agreements that apply to your use of our services.

1. What Information Does SIKON Technologies Collect?

Website visit information

When you visit our website, our web server may collect technical and usage information such as your Internet service provider's domain, the date and time of access, pages visited, IP address, browser type, operating system, and related diagnostic information. We use this information to operate, secure, troubleshoot, and improve our website. Technical information may identify or become associated with a person in some circumstances.

Customer and account information

When you create an account, place an order, or use our services, we may collect information such as:

Contact details, including name, mailing address, telephone number, fax number (if provided), and email address.
Billing details, transaction records, and payment-related information. Payment card information may be processed by third-party payment providers. The information available to SIKON Technologies depends on the payment method and provider.
Technical information about your device and connection, including IP address, browser type, and operating system.
Account identifiers and authentication information, such as username, password, and security settings.
Service configuration details, domain registration information, support requests, and information you submit when using our products or contacting support.

Service passwords and credentials Certain service credentials may be stored in the SIKON Technologies billing panel and may be accessible to authorized staff for service setup, maintenance, or support. Where credentials are stored in a retrievable form, a password updated through the client area may remain visible to authorized staff. Access should be restricted to personnel who need it for legitimate operational purposes. We recommend using unique passwords and changing credentials when appropriate.

2. How We Use Information

We may use information we collect to:

Create and manage accounts, provide services, and process orders and payments.
Provide billing, technical support, service notices, and customer communications.
Register and manage domains or other services requested by customers.
Maintain, secure, troubleshoot, and improve our website, systems, products, and services.
Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms of Service.
Understand website usage and evaluate the effectiveness of our website and marketing activities.
Send product, service, or promotional communications where permitted by law and, when required, with your consent.
Meet legal, regulatory, accounting, and contractual obligations.

We do not sell, rent, or disclose personal information to third parties for their independent marketing purposes unless we have clearly informed you and obtained any consent required by law. Information may be shared in the limited circumstances described in this policy.

3. Why Do We Collect Traditional Contact Information?

We collect contact and account information for purposes including:

Billing, payments, account administration, and customer support.
Establishing and managing domain registration accounts and related services.
Administering our website and maintaining account security.
Personalizing service features and remembering preferences across visits.
Sending important service, security, billing, and policy notifications.

4. Sharing and Disclosure of Information

We do not sell personal information. We may disclose relevant information only when reasonably necessary to provide our services, protect rights and safety, or meet legal obligations. Recipients may include:

Service providers acting on our behalf, such as hosting, payment processing, customer support, email delivery, security, and domain registration providers.
Registries, registrars, and other parties involved in providing a domain or service you request.
Regulators, courts, law enforcement, or other authorities when disclosure is required by applicable law or valid legal process.
Relevant parties where necessary to investigate fraud, enforce our agreements, protect our systems or property, or prevent harm.
A successor or relevant parties in a merger, acquisition, restructuring, or transfer of business, subject to appropriate safeguards and applicable law.

Where third-party service providers process information on our behalf, they should be permitted to use it only for the services they provide to us and in accordance with applicable obligations.

5. Domain Registration

Depending on the domain extension, registry rules, registrar requirements, and applicable law, some domain registration information may be made available through WHOIS or RDAP lookup services. The information that is displayed varies by domain extension and applicable privacy or proxy services.

Domain registration information may include registrant or contact details, nameservers, and domain creation, update, or expiration dates. The information you provide may be held by us, a registrar, a registry, or another service provider involved in domain registration.

Publicly available domain data may be accessed by third parties, who may use it to contact domain holders or send unsolicited communications. SIKON Technologies does not control third parties' independent use of publicly available data. Where applicable rules permit, privacy or proxy services or restrictions on public display may be available, but availability depends on the domain extension, provider, and applicable rules.

Where required by applicable domain industry rules, we may provide or escrow domain registration data with an authorized third-party provider. We will handle such information in accordance with applicable requirements.

6. Cookies and Tracking Technologies

Cookies are small text files stored by your browser that can help a website remember your session, account, or preferences. We may use cookies and similar technologies for the following purposes:

Strictly necessary cookies: support core website features, authentication, and security.
Performance and analytics cookies: help us understand website usage and improve performance.
Functional cookies: remember settings and choices you make.
Advertising and attribution cookies: where used and permitted, measure campaigns or help deliver relevant advertising.

We may use cookies or similar technologies to measure referrals from affiliates and advertising campaigns. If we use an email service provider, tracking pixels or similar tools may be included in marketing emails to measure delivery or engagement, subject to applicable law and your choices.

You can manage or block cookies through your browser settings. Blocking certain cookies may prevent parts of the website or client area from functioning correctly. Where required by law, we will request consent before using non-essential cookies or tracking technologies.

7. Third-Party Websites and Services

Our website or services may link to or integrate with third-party websites, payment gateways, registrars, or other providers. Their privacy practices are governed by their own policies, not this policy. We encourage you to review those policies before submitting information to them. This section does not limit any responsibility that cannot legally be excluded.

8. Data Security and Retention

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, or regulatory requirements. Retention periods vary depending on the type of information and the purpose for which it was collected. Information should be securely deleted or anonymized when it is no longer needed, subject to applicable obligations.

9. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. You may also withdraw consent where processing relies on consent, or opt out of promotional emails using the unsubscribe instructions provided in those messages.

To submit a privacy request, contact us using the details in the Contact Us section. We may need to verify your identity before acting on a request. Some information may need to be retained to provide a service or comply with legal obligations.

10. Legal Reasons for Access, Preservation, or Disclosure

We may access, preserve, or disclose information when we reasonably believe it is necessary to comply with applicable law or valid legal process, including subpoenas and court orders. We may also do so when necessary to:

Establish, exercise, or defend SIKON Technologies' legal rights or respond to legal claims.
Investigate, prevent, or take action regarding suspected fraud, illegal activity, security incidents, or violations of our Terms of Service.
Protect the rights, property, and safety of SIKON Technologies, our customers, or others.
Prevent a risk of death or serious physical injury where disclosure is legally permitted or required.

11. Children's Privacy

Our services are not intended for children who are not legally permitted to enter into the relevant service agreement. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

12. What If You Believe We Are Not Following This Policy?

If you believe we have handled your information inconsistently with this policy, please contact us and describe your concern. We will review the issue and take appropriate corrective action where warranted. You may also have the right to contact a relevant data protection or regulatory authority under applicable law.

13. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, practices, or legal obligations. We will publish the updated version on this page and revise the effective date above. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact SIKON Technologies:

Company: SIKON Technologies
Email: privacy@sikon.com.bd
Address: Bogura-5800, Rajshahi, Bangladesh
Website: sikon.com.bd

For questions about this policy, please contact SIKON Technologies using the details above.