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LEGAL · CUSTOMER TERMS

Terms of Service

Please review these terms before ordering or using any service provided by SIKON Technologies. By placing an order or using a service, you agree to the applicable terms.

Effective date: October 14, 2026

1. Introduction

SIKON Technologies provides technology and digital services that may include domain registration, web hosting, server services, business email, website design and development, software and related solutions. Different services may have additional product-specific terms.

These Terms of Service (“Terms”) govern access to and use of our website, customer portal and services. If you do not agree to these Terms, do not place an order or use the relevant service.

2. Accounts and customer information

  • Provide accurate, current and complete registration, billing and contact information, and keep it updated.
  • You are responsible for protecting your login credentials and for activity carried out through your account. Notify us promptly if you suspect unauthorized access.
  • For account verification, fraud prevention, domain registration, security incidents or legal compliance, we may request reasonable supporting documents where permitted by applicable law.
  • We will handle personal information under our Privacy Policy and applicable law. Information may be disclosed where legally required or reasonably necessary to protect our services, customers or legal rights.
  • Do not impersonate another person, provide fraudulent details, misuse another customer’s account or attempt to bypass account security.

3. Service delivery and activation

Services are activated after the required payment, verification and technical setup are completed. Some products may activate automatically; custom work, domain checks, payment verification and third-party dependencies may take longer.

  • Any delivery or activation estimate is an estimate unless expressly guaranteed in writing.
  • If a payment is completed but an invoice remains unpaid, submit a support request with the transaction reference and relevant proof. We may need to verify the transaction with the payment provider before activating the service.
  • Customers are responsible for entering the correct invoice number, domain name, account details and payment reference when ordering or paying manually.
  • Third-party registrar, data-centre, payment-gateway or software-provider delays may affect delivery and resolution times.

4. Cancellations and refunds

Refund eligibility depends on the product purchased, work already performed, third-party costs, the applicable product terms and applicable law. Any product-specific refund period, fee or exception will be stated in the relevant product page, order confirmation or Refund Policy.

  • Domains: Domain registration, renewal and transfer fees are generally non-refundable once submitted to or processed by the relevant registry or registrar, subject to applicable law and registry rules.
  • Hosting: Any money-back period applies only if it is expressly stated for the purchased plan. Requests must be submitted within that stated period.
  • VPS, dedicated servers and reseller services: These may be non-refundable once provisioned, reserved or delivered, where permitted by law and the order terms.
  • Renewals, upgrades and downgrades: Renewal payments and completed service changes may not qualify for a refund or account credit unless the applicable policy says otherwise.
  • Prepaid account credit: Account balance or reseller funds may be restricted to purchases and may not be withdrawable, subject to applicable law and the specific product terms.
  • Abuse or breach: Refunds may be declined where a service is suspended or terminated for a material breach, unlawful use or abuse, to the extent permitted by law.
  • Third-party charges: Non-recoverable registry, payment processing, transfer or other third-party charges may be deducted where disclosed and legally permitted.

Submit cancellation requests through the official customer portal or another channel specified for the service. A cancellation may take effect immediately or at the end of the current billing period, depending on the option selected and the product. Download your data before cancellation or termination.

5. After-sales support

Support channels and service hours may vary by product and plan. Use the official ticketing system for technical issues that require account access, investigation or a written record. Include the service identifier, relevant error messages and steps to reproduce the issue; never send passwords or payment-card security codes.

Response and resolution times are targets unless a service-level agreement explicitly guarantees them. Issues involving third-party networks, registries, payment processors or software vendors may take longer to resolve.

6. Domain registration and domain reseller services

  • Customers must provide accurate registrant information and complete any verification required by the registrar or registry.
  • Check domain spelling, extension, renewal date, eligibility requirements and registry policies before placing an order. A submitted registration may be irreversible.
  • Keep the registrant email address active and respond to verification notices. Failure to verify may result in suspension or loss of a domain under registry rules.
  • Renew domains before expiry. Expired domains may incur restoration fees or become unavailable; transfer restrictions may apply.
  • Domain services are subject to the policies of the applicable registry and registrar. SIKON Technologies cannot override a registry decision or guarantee that a domain will never be suspended, blocked or disputed.
  • We may restrict or suspend domain services in response to credible abuse reports, phishing, malware, spam, trademark disputes, court orders or other legal or registry requirements.
  • Reseller balances, pricing, API access and domain-management features are governed by the applicable reseller agreement and product documentation.

7. Web hosting policy

Acceptable use

You must not use our services to violate laws, infringe intellectual-property rights, distribute malware, conduct phishing, send unsolicited bulk messages, attack other systems, host stolen or unlawfully obtained data, or interfere with other customers’ services.

Unless the plan explicitly permits it, shared hosting must not be used primarily as a file-storage, backup, download or media-distribution platform. Resource limits, email sending limits and fair-use rules shown on the relevant plan apply.

Security and resource usage

  • Keep applications, themes, plugins and scripts updated, and use strong passwords and appropriate access controls.
  • Do not run processes that excessively consume CPU, memory, disk I/O, bandwidth or other shared resources, or that disrupt the platform.
  • Do not send spam or operate open relays, phishing pages, abusive bots or unauthorized scanning and attack tools.
  • Maintain independent backups of website files, databases, email and configuration. Any backup feature is subject to the plan description and should not be treated as the sole copy of your data.
  • Email delivery depends on recipient systems, sender reputation, DNS configuration and third-party networks. Unless explicitly included in a written SLA, delivery to every recipient cannot be guaranteed.

Suspension and termination

We may restrict, suspend or terminate a service where reasonably necessary to address a security threat, resource abuse, non-payment, a legal requirement or a material breach of these Terms. Where appropriate and legally permitted, we will provide notice or an opportunity to remedy the issue. Urgent abuse or security cases may require immediate action.

Migration and backups

Migration assistance, fees, scope and timelines must be agreed before work begins. Unless a written agreement says otherwise, the customer is responsible for verifying migrated data and maintaining independent backups. Backup availability, retention and restoration depend on the purchased plan.

8. VPS and dedicated servers

  • You are responsible for the operating system, applications, access credentials, firewall rules, security updates and data stored on a self-managed server, except for tasks expressly included in a managed service.
  • Do not conduct denial-of-service attacks, port scanning without authorization, IP spoofing, malware distribution, spam, illegal downloads, unauthorized cryptocurrency mining or other prohibited activity.
  • Use of CPU, memory, storage, I/O and network resources must remain within the purchased plan and any published fair-use limits.
  • Backups are the customer’s responsibility unless a backup service is expressly included in the order. Confirm retention and restoration arrangements before relying on an add-on.
  • Cancellation notice periods and billing obligations are those stated on the product page or order agreement. Charges already incurred may remain payable.

9. Website design, development and software work

Project scope, deliverables, milestones, revision limits, acceptance criteria, ownership and ongoing maintenance should be specified in the quotation or project agreement.

  • After delivery, the customer is responsible for changes made by the customer or other third parties, including changes to code, themes, plugins, credentials, hosting or configuration, unless maintenance is included in writing.
  • Additional work, recovery, customization or troubleshooting outside the agreed scope may incur extra charges after approval.
  • Third-party themes, plugins, fonts, images and software remain subject to their own licences. Reuse or transfer rights depend on the applicable licence and project agreement.
  • The customer must ensure that supplied content, branding, data and instructions can lawfully be used for the project.

10. Billing, renewals and payments

  • Prices, billing cycles, included resources, taxes and renewal terms are shown at checkout or in the applicable order.
  • Pay invoices by their due dates and keep your billing contact details current. You are responsible for checking the customer portal even if an email reminder is filtered or not delivered.
  • Late payment may result in reminders, late fees where disclosed, suspension or termination under the applicable service policy. Data may be deleted after the stated retention period following termination.
  • Report suspected unauthorized transactions promptly. Payment reversals, chargebacks and refunds are handled subject to payment-provider rules and applicable law.
  • We may update products, plans or prices prospectively. Changes to an existing subscription will be communicated where required by law or the applicable agreement.

11. Availability, warranties and liability

We work to provide reliable services but cannot guarantee uninterrupted or error-free operation unless a written service-level agreement says otherwise. Interruptions may arise from maintenance, upstream networks, cyberattacks, customer configuration, third-party services or events outside our reasonable control.

To the maximum extent permitted by applicable law, SIKON Technologies excludes implied warranties and limits liability for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunity or data. Nothing in these Terms excludes liability that cannot lawfully be excluded. Any applicable liability cap must be stated in the relevant service agreement and interpreted under applicable law.

Customers should keep current backups and take reasonable steps to secure their own systems and credentials.

12. Governing law and disputes

These Terms are governed by and interpreted in accordance with the laws of Bangladesh, subject to any mandatory rights or protections that cannot lawfully be excluded or restricted. The parties should first attempt to resolve service-related concerns through SIKON Technologies’ official support channels. Nothing in this section limits any right to approach a competent authority or court where permitted by applicable law.

13. Changes to these Terms

We may update these Terms to reflect changes in our services, security requirements or legal obligations. The updated version will be posted on this page with a revised date. Where required by law or contract, we will provide notice of material changes. Continued use after the effective date constitutes acceptance only to the extent permitted by applicable law.

14. Contact SIKON Technologies

For questions about these Terms, billing, cancellations or service use, contact SIKON Technologies using the contact details below.

Services covered: Hosting, domain services, VPS and dedicated servers, business email, website design and development, software and license services, and reseller services.

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