1Introduction
This is the SIKON Technologies Privacy Policy. We want you to understand how we handle information collected when you visit our website or use our services as a customer. Your privacy matters to us, and this policy should be read together with our Terms of Service and any other agreements that apply to your use of our services.
2Information We Collect
When a visitor visits our website, our web server may collect basic technical information, including your Internet service provider's domain, the time you accessed our website, the pages you visited, your IP address, browser type, and operating system. We use this information to operate, secure, and improve our website and to help prevent fraud or abuse.
When a customer orders or uses our services, we may collect the following information:
- 1Traditional contact information such as mailing address, phone number, and fax number, where provided.
- 2Internet contact information such as email addresses.
- 3Billing and payment-related information, including credit card information where applicable and subject to our payment provider's processing arrangements.
- 4Information about your computer system, such as web browser type, IP address, and operating system.
- 5Account and authentication information, such as usernames, passwords, service configuration details, and support requests.
Service credentials: If credentials are provided to enable service setup or support, they should be transmitted through approved support channels and handled only for legitimate operational purposes. Customers should use strong, unique passwords and change credentials when appropriate.
3How We Use Information
We do not sell personal information. We may use information collected through our website to provide and manage products and services, communicate with customers about orders and support, maintain account security, prevent fraud and abuse, and improve our website and services.
Where permitted by law, we may also use contact information to share updates about products and services offered by SIKON Technologies and relevant business partners. We may use aggregated or other appropriate usage information to research the effectiveness of our website and marketing activities.
4Why We Collect Contact Information
We collect contact information for the following purposes:
- Billing, payment processing, and customer support.
- Establishing and managing domain registration accounts.
- Website administration, account management, and security.
- Remembering user preferences and improving the experience across visits.
- Sending important service, billing, and security notifications.
5Sharing and Disclosure
We do not sell personal information. We may share relevant information when necessary to provide services, protect rights and safety, or comply with legal obligations. This may include sharing information with:
- Service providers acting on our behalf, including hosting, payment processing, email delivery, customer support, security, and domain registration providers.
- Registries, registrars, and other parties involved in a service you request.
- Regulators, courts, and law enforcement officials when required by applicable law or valid legal process.
- Relevant parties when necessary to investigate fraud, enforce agreements, protect property, or prevent harm.
- Parties involved in a merger, acquisition, restructuring, or transfer of business, subject to appropriate safeguards and applicable law.
Service providers processing information on our behalf should use it only to provide the contracted services and comply with applicable obligations.
6Domain Registration
Depending on the domain extension, registry or registrar rules, and applicable law, some domain registration information may be made available through WHOIS or RDAP lookup services. The information displayed varies by domain extension and applicable privacy rules.
Domain information may include registrant or contact details, nameservers, and domain creation, update, or expiration dates. Information may be held by SIKON Technologies or a third-party registrar, registry, or service provider.
Publicly available domain data may be accessed by third parties and could result in unsolicited communications. We do not control third parties' independent use of publicly available information. Privacy or proxy services may be available for some domains, depending on provider rules and eligibility.
Where required by applicable domain industry rules, we may deposit domain registration information with an authorized third-party escrow provider.
7Cookies and Tracking
Cookies are small text files stored by your browser that help a website remember your session, account, or preferences. We may use cookies and similar technologies for the following purposes:
- Required cookies: necessary for core website functions, authentication, and security.
- Performance cookies: help us analyze website usage and improve performance.
- Functional cookies: remember choices and preferences.
- Advertising cookies: where used and permitted, help measure campaigns or present relevant advertising.
We may use cookies or similar technologies to track referrals from affiliates and advertising campaigns. If we use an email service provider, tracking pixels may help measure marketing email effectiveness, subject to applicable law and your choices.
You can manage or block cookies through your browser settings. Blocking some cookies may affect website functionality. Where required by law, we will request consent before using non-essential cookies or tracking technologies.
8Legal Reasons
We may access, preserve, or disclose information when we reasonably believe it is necessary to comply with applicable law or valid legal process, including subpoenas and court orders. We may also do so as necessary to:
- Establish, exercise, or defend SIKON Technologies' legal rights or respond to legal claims.
- Investigate, prevent, or take action regarding suspected fraud, illegal activity, or violations of our Terms of Service.
- Protect the rights, property, and safety of SIKON Technologies, our customers, or others.
- Prevent a risk of death or serious physical injury where disclosure is legally permitted or required.
9Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access to personal information and service credentials should be limited to authorized personnel and protected with appropriate safeguards.
10Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, and meet legal or regulatory requirements. Retention periods vary by information type and purpose. When information is no longer needed, we will take appropriate steps to delete it or render it no longer identifiable, subject to applicable obligations.
11Your Choices and Privacy Rights
Depending on your location and applicable law, you may be entitled to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. Where processing relies on consent, you may be able to withdraw that consent. You can opt out of promotional emails using the unsubscribe instructions in those messages.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding. Some information may need to be retained to provide a service or comply with legal obligations.
12Third-Party Services
Our website or services may link to or integrate with third-party websites, payment gateways, registrars, or other providers. Their privacy practices are governed by their own policies. We encourage you to review those policies before submitting information to them.
13Children's Privacy
Our services are not intended for children who are not legally permitted to enter into the relevant service agreement. We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.
14Changes to Our Privacy Policy
We may update this policy from time to time to reflect changes in our services, practices, or legal obligations. We will publish the updated version on this page and revise the effective date where applicable. Where required by law, we will provide additional notice or obtain consent for material changes.
15Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact SIKON Technologies:
- Address: Bogura Sadar-5800, Rajshahi, Bangladesh
- Phone: +88 09658-599680
- Privacy: privacy@sikon.com.bd
- Support: support@sikon.com.bd
- Website: https://sikon.com.bd